Workforce Development

Communication Breakdown

3-hour class - Cost: $51
AFE # for DOT- 78P8

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success.  The GOOD news is that the most common communication potholes in the road can be easily spotted and AVOIDED.

Communication Breakdown will identify and prescribe a “fix” for some of the most important communication problems that can derail your organization:
  • Believing there is one reality
  • Choosing the wrong communication method
  • Responding defensively
  • Failing to be direct
  • Failing to listen

Join us for a class that will provide both the information and inspiration you and your staff needs to communicate more clearly and effectively.

Competencies addressed:
  • Professionalism
  • Assertiveness
  • Communication
  • Conflict Management
  • Customer Service
  • Empathy
  • Influence
  • Problem Solving
  • Relationship Building
  • Teamwork
  • Team Leadership

October 4, 2017
  1 p.m. - 4 p.m. Yankton
Human Services Center Campus,
South Training Center
October 19, 2017
  9 a.m. - 12 noon Pierre Red Rossa Italian Grille
October 25, 2017
  1 p.m. - 4 p.m.  Rapid City  Cambria Hotel & Suites
November 8, 2017
  1 p.m. - 4 p.m.  Aberdeen AmericInn

Register by sending an email to BHR Training Registration with the course title, date, time, location and employee number.