Workforce Development

Communication Breakdown

3-hour class - Cost: $39
AFE # for DOT- 78P8

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success.  The GOOD news is that the most common communication potholes in the road can be easily spotted and AVOIDED.

Communication Breakdown will identify and prescribe a “fix” for some of the most important communication problems that can derail your organization:
  • Believing there is one reality
  • Choosing the wrong communication method
  • Responding defensively
  • Failing to be direct
  • Failing to listen

Join us for a class that will provide both the information and inspiration you and your staff needs to communicate more clearly and effectively.

Competencies addressed:
  • Professionalism
  • Assertiveness
  • Communication
  • Conflict Management
  • Customer Service
  • Empathy
  • Influence
  • Problem Solving
  • Relationship Building
  • Teamwork
  • Team Leadership

Date
 
Time
City
Location
February 22, 2017 Full 9 a.m. - 12 noon Sioux Falls Holiday Inn Express,
2501 S. Shirley Ave.
March 1, 2017   9 a.m. - 12 noon Pierre BHR Training Room,
Basement Becker-Hansen Bldg.
March 7, 2017   1 p.m. - 4 p.m.  Rapid City  Cambria Hotel & Suites
March 8, 2017   9 a.m. - 12 noon Rapid City  Cambria Hotel & Suites
March 22, 2017   9 a.m. - 12 noon Pierre BHR Training Room,
Basement Becker-Hansen Bldg.
March 28, 2017   1 p.m. - 4 p.m.  Aberdeen AmericInn
May 9, 2017   1 p.m. - 4 p.m.  Sioux Falls Holiday Inn Express,
2501 S. Shirley Ave.

Register by sending an email to BHR Training Registration with the course title, date, time, location and employee number.