Workforce Development

These are non-BHR sponsored webinars. They may or may not have a charge to attend.These are non-BHR sponsored webinars. They may or may not have a charge to attend.
Webinars:

 

Check back often for new webinars On Demand as well as Scheduled Webinars on a variety of topics.
Some webinars require you install a program before viewing. You will need to have BIT install them for you.

Scheduled Webinars:

Outstanding Customer Service
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.



On Demand Webinars:

Time Management Fundamentals: Powered by The 5 Choices to Extraordinary Productivity
The FranklinCovey LiveClicks™ Webinar workshop–Time Management Fundamentals: Powered by the 5 Choices to Extraordinary Productivity  will provide participants with a framework to consciously discern the important from the less and not important and the planning systems that will keep them focused and feeling accomplished at the end of every day. 

Difficult Callers Free Live Webinar
Business author and management professor Michael LeBoeuf said, “A satisfied customer is the best business strategy of all.” Creating satisfied customers can purposefully happen even if the call seems difficult.  During this Presentation, we will provide techniques you can learn and apply immediately within your team(s)!

Ensure Quality Customer Service on Every Call
This free 30-minute webinar will launch your customer service efforts into being rated not just “Good”, but “Great!” every time!

Crucial Skills for Confronting the Workplace Bully
Join New York Times bestselling author of Crucial Accountability, David Maxfield for a complimentary webcast on June 25, where he will discuss crucial skills you can use to deal with a workplace bully. You must register with VitalSmarts to view the replay of this webinar.

Ken Blanchard Leadership & Management Webcasts: Most Webcasts are 60 minutes in length.
This is the archived site for free management and leadership webinars offered by the Ken Blanchard Companies. The Ken Blanchard Companies is a global leader in workplace learning, productivity, performance, and leadership effectiveness solutions. They help companies improve their performance, productivity, and bottom-line results. Currently, 45 archived webinars are available on demand after a simple registration process. Some titles include:
-- Managing and Developing People to Be their Best
-- Leading People During Times of Change
-- Keeping People Focused & Productive during Uncertain Times
-- Survival Skills for First-Year Managers
-- Leading in Uncertain Times
-- Taking the Fear out of Feedback
-- and MORE!