Training & Development

Supervisory Training Module: Emotional Intelligence

3.5 hour class
AFE # for DOT employees only- 74H3

We're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Supervisors that understand this, and apply Emotional Intelligence principles with both themselves and their staff, come out ahead in employee morale, creativity, energy and productivity. 

  • Taps into the power of emotions
  • Improves team performance
  • Shows how to manage negative emotions
Today there is a growing body of science in the field of Emotional Intelligence (EI), indicating that proper understanding and use of emotions can help us be more effective workers and better communicators. 

Participants will learn the five EI competencies:
  • Self-Awareness - if we don't know ourselves, how can we understand others?
  • Self-Regulation - checking our emotions and managing them.
  • Self-Motivation - directing emotion towards a purpose.
  • Empathy - understanding and seeing from another person's perspective.
  • Effective Relationships - interacting and managing relationships.
Competencies addressed:
  • Develops Successful Teams
  • Builds Competence
  • Inspires High Performance
  • Displays High Integrity
  • Focuses on Customer Needs
  • Maintains Professional Credibility
  • Builds Strong Alliances
line Accountabilities regarding:
  • Work Direction
  • Performance Management
  • Staffing
  • Training & Development



Register by sending an email to BHR Training Registration with the class title, date, time, location and employee number.